How do I return an item?

Inception Designs offers a 30-Day return and exchange policy on all items new, unused, and still in their original packaging.

All new product returns are subject to a 20% restocking fee.

Any used product that is returned to Inception Designs will be subject to a restocking/resale fee, no less than 40% and no greater than 80%, and is determined solely by Inception Designs.

Please contact sales@inceptiondesigns.com for your RMA number.

All returns must have an RMA# clearly displayed on the outside of the package. All items that are returned to Inception Designs, without a valid RMA# will be refused and will be returned to the sender, at sender's expense. Incomplete returns or additional items not authorized for return will be subject to additional charges at Inception Designs sole discretion. Inception Designs will not be held responsible for typographical errors.

DO NOT use the item's packaging as the shipping box! Any item returned with damaged or missing packaging will be considered "used" and will be subject to additional restocking fees. "Use" is defined as any attempt to install, fire, wear, or wash.

Any items that are returned to Inception Designs as undeliverable or refused will automatically be subject to an additional 20% restocking fee.

Shipping costs for returns are the responsibility of the purchaser. Shipping costs will not be refunded on returns or refused packages.